WELCOME TO MSME DEVELOPMENT INSTITUTE

This website is owned and operated by MSME Development Institute. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section for more information).

Please read the Terms and the privacy policy of the Company (“Privacy Policy”) with respect to registration with us, the use of the Application, Website, Services and products carefully before using the Application, Website, Services or products. In the event of any discrepancy between the Terms and any other policies with respect to the Application or Website or Services or products, the provisions of the Terms shall prevail.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
RESPONSIBLE USE AND CONDUCT

• In order to access our Resources, you may be required to provide certain information about yourself (such as identification, email, phone number, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date
• You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your accounts.
• Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
• Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
• Attempting to copy, duplicate, reproduce, sell, trade, or resell our resources is strictly prohibited.
• You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
• We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
  • Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
  • Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
  • Contains any type of unauthorized or unsolicited advertising;
  • Impersonates any person or entity, including any www.mymsme.org employees or representatives
• We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
• MSME Development Institute makes all reasonable efforts to ensure that all information provided by it within any Service is accurate at the time of its inclusion. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. However there may be errors, inaccuracies or omissions in respect of which MSME Development Institute excludes all liability. MSME Development Institute makes no representations or warranties, express or implied, about the information and views included on any Service, including links to Third Party or User web sites. Any decision taken by Users based on the information contained on any Service is their sole responsibility.
• Information provided by MSME Development Institute does not constitute legal or professional advice and should not be relied upon without taking independent advice
• MSME Development Institute, its affiliates, information providers and content partners do not provide any warranty as to the timeliness, accuracy or completeness of the information contained within any Service
• We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of www.mymsme.org , and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our Privacy Policy.
• You agree to indemnify and hold a harmless www.mymsme.org digital property of MSME Development Institute. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

PRIVACY

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

LIMITATION OF WARRANTIES

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:

LIMITATION OF LIABILITY

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. www.mymsme.org will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

COPYRIGHTS / TRADEMARKS

All content and materials available on www.mymsme.org, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of MSME Development Institute., and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by MSME Development Institute.

TERMINATION OF USE

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information

GOVERNING LAW

This website is controlled by M/S MSME Development Institute from our offices located in the state of West Bengal, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of West Bengal, India by accessing our website, you agree that the statutes and laws of West Bengal, India without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site. Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in West Bengal, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

CANCELLATION AND REFUND

Return & Refund Policy

Updated at 2022-08-15

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly

defined as:

• Company: when this policy mentions "Company," We," *us," or *our," it refers to MSME Development Institute, Kolkata that is

responsible for your information under this Return & Refund Policy.

Customer: refers to the company, organisation or person that signs up to use the Service to manage the relationships with your

consumers or service users.

• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use

the services.

• Service: refers to the service provided by MSME Development Institute as described in the relative terms (it available) and on

this platform.

• Website: MSME Development Institute's site, which can be accessed via this URL: www.mymsme.org/ 

• You: a person or entity that is registered with MSME Development Institute to use the Services.

Shipping

MSME Development Institute is responsible for return shipping costs. Every returning shipping is paid by MSME Development Institute, even if the item didn't have free shipping in the first place.

Return & Refund Policy

Thanks for shopping at MSME Development Institute. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at MSME Development Institute. We' as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at MSME Development institute, you agree to the terms set forth below along with MSME Development Institute's Privacy Policy.

If there's something wrong with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

We at MSME Development Institute commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will try refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same

time we ensure that the packing is good such that the items won't get damaged during transit. Please note that MSME Development Institute is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

We DO NOT allow returns on sold products - online or in retail outlets.

We DO NOT accept returned goods, as we believe that customers should get the best quality products.

Refunds are NOT given for any purchases made - be they online or in retail store.

We DO NOT encourage exchanges of our products.

• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

For International Orders:

We DO NOT support Exchanges or Returns.

• If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.

Orders already in shipping cannot be returned, canceled or refunded.

• If you face any issues, please contact our Support Team immediately.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

if, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: msme @outlook.in
Cancellation of order is not possible once the payment has been made. No refunds will be given except in the event of cancellation or non-performance of service by MSME Development Institute.

GUARANTEE

UNLESS OTHERWISE EXPRESSED, www.mymsme.org EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

OTHER CONDITIONS

• If any provision of these Terms and Conditions is held to be unenforceable, it will not affect the validity and enforceability of the remaining provisions.
• These Terms and Conditions may be amended from time to time. Any amendments shall be affected by posting the amended Terms and Conditions within the Services. MSME Development Institute may, but is not obligated to, inform Members and Subscribers of any amendment by e-mail. MSME Development Institute may also in the same way extend these Terms and Conditions to include other conditions applicable to specific products or services offered by MSME Development Institute from time to time.
• Interpretations of this agreement and determinations that a User has breached the agreement will be made at MSME Development Institute reasonable discretion and based upon facts known to us.
• The failure by MSME Development Institute to enforce any right under these Terms and Conditions will not waive the right of MSME Development Institute to do so.                                           

Note- We are a Start-up consultant in India and professionals in Start-up consultation and understand the requirements of today’s enterprises. We are merely a consultancy service-providing company and not in any affiliation/ collaboration with any Government/Non-Government Agency/Institutions/Organization/Department.
CONTACT INFORMATION

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

MSME DEVELOPMENT INSTITUTE

Email ID- info@mymsme.org